Auction Nation FAQ


Question Asked

Answer

What To Do:

Where can I find my bidder number?

Your bidder number can be found on your Auction Nation account or on the top left corner of your invoice

Log in, hover over “My Account” in the top right corner of main page, select “My Account” again from the drop down menu that appears, and your bidder number can be found at the top of the next page.

Where will I receive my $300 back?

All holds are voided Saturday morning following close of auction. Typically, it takes around 3-5 business days for funds to be available in your bank account again

Check your account periodically over the 3-5 days, if you still don’t see it after 5 days, call your bank or give us a call and we will ensure that everything has been done on our end/tell you to call your bank

Do you offer shipping between warehouses?

No, unfortunately, we no longer offer shipping between warehouses

Are your auctions open to the public?

Yes

Go to www.auctionnation.com, create an account, upload a credit card, and begin bidding!

Are there any fees?

Yes. For our auto auction, there is a $125 transaction fee per vehicle. For all other auctions, we charge a buyer’s premium of 15%

What is a buyer’s premium?

A buyer’s premium is a fee charged to our bidders to bid with our company

How long will it take to receive my refund?

Refunds are usually processed within 3-5 business days from date of request. From there, it takes 3-5 business days for the funds to show in your bank account

If you do not see your refund processed or funds in your account after 10 business days, please give us a call and we will look into that for you

Where do I pick up my items?

We have load out for our auctions at multiple locations. This information can be found within your invoice, auction details, and within the auction under the “Dates & Times” tab

To view this info, simply scroll down to the bottom of your invoice. Or while viewing an auction, click on the “Dates & Times” tab or “Location” tab and the load out times and location will be listed there

How do I arrange shipping?

To request shipping, you can either call Mesa (480) 664 – 9525 or Glendale (623) 777 – 0749 or email shipping@auctionnation.net

How can I contact Elwood?

Unfortunately, Elwood doesn’t have a phone, however, they do have email.

Please email Kayla@gogambit.com

Can I send someone else to pick up my items?

Yes!

Give us a call and have that person/company added to your account. Once they are added, that means you have authorized them to pick up for you.

How do I sell my stuff through your auction?

Currently, we aren’t taking consignments. If you have various items to sell or can host your own auction, we are definitely interested in you!

Please call us and ask to speak with someone on our sales team

I am tax exempt. What documents do I need to provide to get tax removed?

There is a place to add your EIN to your bidder profile.

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